There is one-stop shopping through the internet. And now, there is one-stop travel information for Delawareans. Today, Delaware Department of Transportation Secretary Jennifer Cohan and Delaware Transit Corporation CEO John Sisson announced the release of “Real-Time” transit information, as they demonstrated enhancements to DelDOT’s innovative mobile and web application that allows DART customers to view real-time bus arrival information.
The enhancements allow users to select a DART bus stop, receive real-time bus arrival times, and view live updates as a bus icon travels along its designated route. The DelDOT mobile app is free and available to anyone using a smartphone device (iOS and Android). The free app can be downloaded by searching “DelDOT” at the Google Play and Apple App stores, or accessed on the web via DelDOT’s interactive map found at www.deldot.gov. Check out the video on DART’s YouTube.
“We are very excited about these enhancements to the DelDOT App,” said Secretary Cohan. “This mobile app not only allows access to “real-time” traveler information coming directly from DelDOT’s Transportation Management Center (TMC) with interactive travel maps and live cameras, but now, real-time transit information.”
DTC CEO John Sisson remarked, “DTC is pleased to offer this valuable customer service tool of real-time transit information. What better way to know if you have a few extra minutes to grab a coffee or send a last minute email before heading to your bus stop.”
The real-time application was developed internally by staff members from several DelDOT divisions as a collaborative effort, using data collected by DART’s existing statewide transit dispatch operational system. Real-time information is dependent on a wide variety of factors including telecommunications, internal processing, road conditions, and other operational elements.
Other technology initiatives that bring improved customer service and service efficiencies to the transit agency were also highlighted, including a subscription service through the Delaware Notification Service. With winter approaching and the chance of inclement weather causing service disruptions, DART riders can subscribe to receive rider alerts, general transit information and news. Individuals can customize their subscriptions and select how they receive the information, whether it’s via email, text or phone. For example, if a customer wants to receive news, disruption or detours only about the specific bus routes they ride, they can select just those routes. Customers can sign up for Delaware Notification Service through DART’s website or www.delaware.gov. The specific categories are found under DelDOT, then DART.
After the demonstration, DTC provided a tour of the new Operations Control Center, which opened earlier this year. The eleven new staff members monitor both fixed route and paratransit service in real-time to improve service efficiencies. The new technologies provide them the ability to “trouble shoot” in real time to create detours due to accidents, and other unexpected interruptions to the transportation network, including paratransit rescheduling for better on-time performance.
The Delaware Transit Corporation, a subsidiary of the Delaware Department of Transportation (DelDOT), operates DART First State. For information on fixed route bus services statewide, please call 1-800-652-DART or visit www.DartFirstState.com.